BILLING / EFFECTIVE JULY 17, 2026
Refund policy.
The first payment for a new GoldHost server subscription is eligible for a refund when requested within 30 calendar days after purchase, subject to the conditions below.
Requesting a refund
Email support@goldhost.us from your account email within the eligibility period. Include the server plan and subscription or invoice reference. Canceling a subscription does not automatically submit a refund request.
Eligibility
The guarantee applies once per customer to the initial subscription payment for a newly purchased server plan. Renewal charges, plan changes, custom work, third-party licenses, taxes that cannot be returned, and charges already disputed with a bank are not eligible unless required by law.
Abuse and prohibited activity
Refund eligibility may be denied for services suspended or terminated because of fraud, chargeback abuse, unlawful activity, attacks, unsolicited messaging, or other material violations of the GoldHost terms of service.
Processing
Approved refunds are returned to the original payment method. Your bank or card issuer controls when the credit appears after Stripe processes it. Access to the refunded server may end when the refund is approved, so export any permitted data before requesting it.